Reviews, Sales, and Service Ratings for
Berkshire Hathaway Travel Protection

It was fine and was glad I didn’t need to file a claim

We purchased a policy that we thought allowed flexibility in the return date. We learned later that the policy was void because we did not provide proof of return tickets. My husband was injured and we returned in November. We believe full disclosure was not provided. We would like to ask that the premium be refunded.

We have the claims forms on hand and need to gather the information needed.

So far, no problems.

However, the claims forms seem to be difficult and somewhat confusing.

Our daughter who deals with claims forms for insurance companies will help us sort through all the information this coming week-end.

The folks with whom we have talked by phone have been very, very helpful so I believe everything will work out okay.

Rev. Larry A. Dunster
[email protected]

803-735-0744

My wife and I travel a couple of times a year. We use Squaremouth to purchase our travel insurance.

My initial purchase of the insurance policy for a pending trip was easy and efficient. My “tour operator” changed the dates of my trip 30 days prior to departure. I contacted BHTP to change the dates of the coverage. This was also done easily and efficiently. My “tour operator” had said (via e-mail) he would pay for the cost of my flight changes. Unfortunately he has failed to pay for the changes and I have filed a claim to recover the loss.

The on-line process to file the claim was straight forward and a positive experience. The email communication regarding receipt of my paperwork for the claim was appreciated.

My experience with BHTP has been good. We would refer friends to Squaremouth for their travel insurance needs.

Thank you.

Thank you for taking the time to share your experience! We’re happy to hear that your date changes were made easily and efficiently! If you have any questions about your claim, please feel welcome to reach out to our team at 855-487-1745. We wish you safe travels in the future!

Great and helpful service as we only want protection for a one way trip

Thank you for sharing your experience! Safe Travels!

My flight was delayed to the point where I missed my connection and didn’t make it to my destination in time for the hotel that I booked. I called the service number to call during travel and got voicemail saying the office was closed!

We’re very sorry to hear you experienced travel difficulties during your trip! We do offer 24-hour travel assistance via our partner, On Call International, which is option 5 in our phone system. I do see that we have received your claim submission, and we are in the process of reviewing the documentation you provided. We’ll be in touch shortly with any questions and/or the claim determination. We wish you safe travels!

The 2 people I spoke with to initiate a claim were very helpful. Our claim was processed and paid quickly. Very satisfied.

We’re sorry to hear that you experienced difficulties during your trip but are very pleased that you found the claims process to be helpful and quick! Thank you for sharing your experience. We wish you safe travels!

We had to contact the 24 hour assistance to help direct us on how to proceed after my sister sprained her ankle. Called the number provided via email, and was told they no longer take care of this policy and to call another number. In a foreign country, a bit panic after the accident, need to go to hospital asap and was informed to call another number was a bit stressful. We decided we needed to go to the ER asap rather than call another number and waste more time to get medical assistance.

We’re so sorry to hear that you experienced difficulties when trying to obtain travel assistance! The phone number on the email confirmation you received looks correct and should have taken you to our internal Service Team. We’re going to investigate what could have happened to make sure it doesn’t impact you again or affect any others. We’ll reach out to you directly with what we discover. We wish you safe travels in the future.

was very easy to get the coverage!

Problems---as I travel alot------and the coverage is for US citizens

1. trip must begin in the USA and often I am ENDING 1 trip before beginning a 2nd ----with the return leg out of the USA!

2. coverage should allow for trip beginning and ending anywhere-----if US citizenship is required and home residence is in the US!

Steve

Thank you for sharing your purchase experience! We’re glad to hear that it was easy! Our coverage does start when you leave your home and end when you return home. You may be able to insure multiple destinations depending on the duration of travel. Please feel welcome to reach out to our service team at 844-411-BHTP (2487). They’ll be happy to assist with your specific situation and any questions you may have.